CMG Support
We strive to providing a consistent level of excellence when it comes to supporting you.
Frequently Asked Questions (FAQ)
Review answers to our top asked questions. If you have a question that is not included in our FAQs, please contact our support desk as we would be more than happy to answer them for you.
Frequently Asked Questions
Find below our detailed FAQs which will help provide answers to some of the most common questions asked about our products & services. Review the answers to our most asked questions – General, Account, Trading, and Technical
If you want to restore your trading history, you will need to navigate into the Terminal window and select the Account History tab.
Right-click within the Account History tab and select the option “All History’”. Alternatively, you can specify the historical data you would like to review/create a report.
Do another right-click within the Account History window and select “Save as Report”. This will generate a report of each placed/closed trade within the specified period. The format will be in HTML.
Please note that CMG sends daily as well as monthly trading reports to your registered email address. Daily reports will only be sent if there has been some trade activity on this particular day.
Monthly ones will be sent regardless of your trade activities.
There is no limit on the number of charts you can have open.
Make sure that you disabled the “Auto Scroll” and “Chart Shift” function on your platform, otherwise the chart will continue to revert to the most recent candle with each market movement.
Navigate to “Charts” and disable “Auto Scroll” and “Chart Shift”.
Alternatively, you can click on the “Auto Scroll” and “Chart Shift” buttons on the Toolbar above the Chart window.
To move backwards on your chart, you can:
- Click on the chart, hold and drag it towards the right, or
- Press the cursor button “<=”on your keyboard, or
- Use the “Page Up” or “Page Down” keys on your keyboard.
Yes. You can display the ASK price for the actual market quote on your charts. Right-click on the chart and select “Properties”.
Navigate into the “Common” tab and tick the box nest to “Show Ask line”.
Yes. All charts will reflect the BID prices only. This is the case for the actual market quote as well as for the historical prices displayed in the charts.
You can navigate on the menu bar to Chart and select to zoom in or out or you can click on one of the buttons on the toolbar above the Chart window.
You can navigate on the menu bar to Chart and select the type of chart you desire or you can click on one of the buttons on the toolbar above the Chart window.
Each chart can be displayed in different time frames. You can choose between the pre-set Periodicities:
- M1 – 1 Minute
- M5 – 5 Minute
- M15 – 15 Minute
- M30 – 30 Minute
- H1 – Hourly
- H4 – 4 Hours
- D1 – Daily
- W1 – Weekly
- MN – Monthly
Periodicities can be selected from the Toolbar on top of the chart or in doing a right-click on the chart, selecting Periodicity.
Yes. CMG MT4 has several components that you can view or hide from your screen. You can move them individually to personalise your MT4 settings. All windows can be selected in the menu on the top left-hand side.
Navigate into View and select the windows you wish to display on the MT4.
You can choose between:
- Market Watch: includes all products you can trade on your account as well as the platform time.
- Navigator: includes all your accounts, expert advisors and indicators.
- Terminal: includes active trades and historical ones, alerts, mailbox and journal.
- Data Window: displays information of the open Chart.
- Strategy Tester: provides the possibility to test your expert advisors functionality. Please note that those tests are only on a limited basis possible, depending on historical data available of each product.
The One-Click Trading buttons on your CMG MT4 platform will allow you to instantly buy, sell, or close your order at the current market price.
Navigate into Tools and Options and select the Trade tab. Tick the box next to ‘One-Click Trading’ and accept the Terms & Conditions in the pop-up window before clicking OK.
Do a right-click on the specified chart and select One-Click Trading. A little box will appear in the top left-hand corner of the chart letting you Buy or Sell the specified volume.
You can close the order with the One-Click Trading function in the Terminal window on the bottom of the CMG MT4 platform.
Go into the Trade tab and click on the little “X” on the right-hand side of the active trade (next to the profit or loss of the position). This will close the order immediately.
There are multiple methods to close an existing open trade/position:
- Navigate to the Terminal window into the Trade tab and highlight your open position, double click on it and the new order window will appear. Click on the yellow button below Sell and Buy to close out a position.
- Right click on the highlighted order and select Close Order.
- If one click trading is enabled you can close a position in clicking on the X on the right hand side of the order line in the Terminal window.
Open the New Order window and specify the symbol you wish to place a trade on.
Enter the volume, stop loss and take profit if applicable.
Select the order type Market Execution or Pending Order before activating Sell or Buy.
There are multiple methods to open a New Order window:
- Go into the menu bar on the top of the CMG MT4 platform and click on ‘New Order’.
- Go into the Market Watch window, select your preferred trading symbol, and do a right-click on it.
- Double click the symbol in the Market Watch window.
In case the Market Watch window displays only a selection of the complete product list available on your account, you will need to do a right-click somewhere in the Market Watch window and select from the drop-down menu ‘Show all’.
This will provide you the complete list of all trading symbols on your account.
Open the Market Watch window and drag/drop the desired instrument onto one of the existing chart windows.
You will see the actual market reflected in the chart immediately.
Alternatively do a right click on the symbol in the Market Watch window and select Chart Window.
Yes. You can keep your Demo account for continued testing purposes, while trading on the Live account when desired.
Yes. You can freely back-test your trading strategy through your CMG MT4 Demo account.
If you need additional funds in your Demo account, please contact our Support Desk at support@cmgau.com with your Demo account number and the amount you would like added to your account.
Demo accounts on MT4 will expire after 30 days if you do not trade actively on a regular basis.
There are two methods to open a demo account with CMG:
- You can request for a demo account directly through our homepage: www.cmgau.com
- Through the CMG MT4 Client Terminal, navigate to the menu bar File > Open an Account, select CMG Demo Server, and select New Demo Account
Please contact our Support Desk and confirm the following:
- Full Name
- Registered Email Address
- Full Address on Account
- Date of Birth
Once you have downloaded the CMG MT4 platform you will need to open it. Navigate to the menu bar File > Login to Trade Account and a login window will appear on the screen.
Enter the following details:
Login: Your MT4 login number
Password: Your MT4 password provided to your in your welcome email
Server: Select the server from the drop-down menu which correspondences to your account type.
If you wish to save your account details, tick the box right below the Server selection and click on Login.
This is your trading account number, which is sent to your registered email address once your account application is approved.
After you have received the login credentials to your live trading account, you will need to fund your trading account through your client portal.
Once the account has been funded, you can begin to trade through your downloaded CMG MT4 Client Terminal.
If at any time, you forget your account password, our support desk can reset the password to a temporary password to your registered email address.
What documents are accepted for the government issued ID?
Government issued photo IDs can be any of the following:
- Passport
- Driver’s License
- Non-driver’s ID
What documents are accepted for Proof of Residence?
Below are examples of what can be accepted:
Please note that the documents must be within recent 90 days of account application.
- Recent Utility Bill (i.e. landline, internet, gas, electric)
- Recent Bank Statement
- Recent Mortgage Statement
- Signed Lease Agreement still within term
- Signed or stamped Bank, Investment Letters
- Home Insurance statement with up-to-date premium period
- Tax Bill for a house or property
- Residential Registration Card issued by the government
These documents must be received in their entirety as we cannot accept payment stubs or folded documents. Confidential information such as account number(s) may be removed at your discretion.
There are no fees to open an individual CMG trading account.
The minimum initial deposit required to open a live CMG account is $250.00
A gap in the market can occur in a heavy increase in the market after a news release or even between the close and re-opening of the market, which could have a significant impact on the execution of a pending order. Clients should be educated of the risks associated with market volatility, especially near an important release or over the weekend. CMG offers both positive and negative slippage. During a gap in the market, you may lose more than your initial stop, but please keep in mind that the trade was closed at the best available rate. This also applies when there is a market gap and you gained more than your initial limit target.
CMG utilizes Straight Through Processing (STP). An STP Forex broker is one that does not have a dealing desk, but instead passes through customer buy and sell orders directly to one or several liquidity providers of the interbank market who become the counter party to the customer’s trade.