FAQ Page2022-05-26T00:29:14+00:00

CMG Support

We strive to providing a consistent level of excellence when it comes to supporting you.

Frequently Asked Questions (FAQ)

Review answers to our top asked questions. If you have a question that is not included in our FAQs, please contact our support desk as we would be more than happy to answer them for you.

Frequently Asked Questions

Find below our detailed FAQs which will help provide answers to some of the most common questions asked about our products & services. Review the answers to our most asked questions – General, Account, Trading, and Technical

How can I obtain an account statement on the MT4 platform?2017-04-19T11:57:54+00:00

If you want to restore your trading history, you will need to navigate into the Terminal window and select the Account History tab.

Right-click within the Account History tab and select the option “All History’”. Alternatively, you can specify the historical data you would like to review/create a report.

Do another right-click within the Account History window and select “Save as Report”. This will generate a report of each placed/closed trade within the specified period. The format will be in HTML.

Please note that CMG sends daily as well as monthly trading reports to your registered email address. Daily reports will only be sent if there has been some trade activity on this particular day.

Monthly ones will be sent regardless of your trade activities.

How many charts can I have open?2017-04-19T11:55:27+00:00

There is no limit on the number of charts you can have open.

How do I view historical prices on my MT4 chart?2017-04-19T11:58:38+00:00

Make sure that you disabled the “Auto Scroll” and “Chart Shift” function on your platform, otherwise the chart will continue to revert to the most recent candle with each market movement.

Navigate to “Charts” and disable “Auto Scroll” and “Chart Shift”.

Alternatively, you can click on the “Auto Scroll” and “Chart Shift” buttons on the Toolbar above the Chart window.

To move backwards on your chart, you can:

  • Click on the chart, hold and drag it towards the right, or
  • Press the cursor button “<=”on your keyboard, or
  • Use the “Page Up” or “Page Down” keys on your keyboard.
Can I display the ASK price on my MT4 chart?2017-04-19T11:51:43+00:00

Yes. You can display the ASK price for the actual market quote on your charts. Right-click on the chart and select “Properties”.

Navigate into the “Common” tab and tick the box nest to “Show Ask line”.

I see one price line on my MT4 chart. Is this the BID price?2017-04-19T11:50:22+00:00

Yes. All charts will reflect the BID prices only. This is the case for the actual market quote as well as for the historical prices displayed in the charts.

How do I zoom in or out of my chart?2017-04-19T11:58:53+00:00

You can navigate on the menu bar to Chart and select to zoom in or out or you can click on one of the buttons on the toolbar above the Chart window.

How do I modify the chart style on CMG MT4 platform?2017-04-19T11:48:25+00:00

You can navigate on the menu bar to Chart and select the type of chart you desire or you can click on one of the buttons on the toolbar above the Chart window.

How do I modify the periodicity of the chart on CMG MT4 platform?2017-04-19T11:59:11+00:00

Each chart can be displayed in different time frames. You can choose between the pre-set Periodicities:

  • M1 – 1 Minute
  • M5 – 5 Minute
  • M15 – 15 Minute
  • M30 – 30 Minute
  • H1 – Hourly
  • H4 – 4 Hours
  • D1 – Daily
  • W1 – Weekly
  • MN – Monthly

Periodicities can be selected from the Toolbar on top of the chart or in doing a right-click on the chart, selecting Periodicity.

Can I rearrange the windows displayed on the CMG MT4 platform?2017-04-19T11:45:35+00:00

Yes. CMG MT4 has several components that you can view or hide from your screen. You can move them individually to personalise your MT4 settings. All windows can be selected in the menu on the top left-hand side.

Navigate into View and select the windows you wish to display on the MT4.

You can choose between:

  • Market Watch: includes all products you can trade on your account as well as the platform time.
  • Navigator: includes all your accounts, expert advisors and indicators.
  • Terminal: includes active trades and historical ones, alerts, mailbox and journal.
  • Data Window: displays information of the open Chart.
  • Strategy Tester: provides the possibility to test your expert advisors functionality. Please note that those tests are only on a limited basis possible, depending on historical data available of each product.
What is One-Click trading and how do I enable it?2017-04-19T11:43:39+00:00

The One-Click Trading buttons on your CMG MT4 platform will allow you to instantly buy, sell, or close your order at the current market price.

Navigate into Tools and Options and select the Trade tab. Tick the box next to ‘One-Click Trading’ and accept the Terms & Conditions in the pop-up window before clicking OK.

Do a right-click on the specified chart and select One-Click Trading. A little box will appear in the top left-hand corner of the chart letting you Buy or Sell the specified volume.

You can close the order with the One-Click Trading function in the Terminal window on the bottom of the CMG MT4 platform.

Go into the Trade tab and click on the little “X” on the right-hand side of the active trade (next to the profit or loss of the position). This will close the order immediately.

How do I close a trade?2017-04-19T11:42:21+00:00

There are multiple methods to close an existing open trade/position:

  • Navigate to the Terminal window into the Trade tab and highlight your open position, double click on it and the new order window will appear. Click on the yellow button below Sell and Buy to close out a position.
  • Right click on the highlighted order and select Close Order.
  • If one click trading is enabled you can close a position in clicking on the X on the right hand side of the order line in the Terminal window.
How do I place a trade?2017-04-19T11:40:59+00:00

Open the New Order window and specify the symbol you wish to place a trade on.

Enter the volume, stop loss and take profit if applicable.

Select the order type Market Execution or Pending Order before activating Sell or Buy.

How can I open a New Order window?2017-04-19T11:40:20+00:00

There are multiple methods to open a New Order window:

  • Go into the menu bar on the top of the CMG MT4 platform and click on ‘New Order’.
  • Go into the Market Watch window, select your preferred trading symbol, and do a right-click on it.
  • Double click the symbol in the Market Watch window.
My desired trading instrument is not on the Market Watch. Where is it?2017-04-19T11:38:07+00:00

In case the Market Watch window displays only a selection of the complete product list available on your account, you will need to do a right-click somewhere in the Market Watch window and select from the drop-down menu ‘Show all’.

This will provide you the complete list of all trading symbols on your account.

How do I open a new chart?2017-04-19T11:37:05+00:00

Open the Market Watch window and drag/drop the desired instrument onto one of the existing chart windows.

You will see the actual market reflected in the chart immediately.

Alternatively do a right click on the symbol in the Market Watch window and select Chart Window.

What is a gap in the market and how does this affect my trades?2017-04-19T10:33:00+00:00

A gap in the market can occur in a heavy increase in the market after a news release or even between the close and re-opening of the market, which could have a significant impact on the execution of a pending order. Clients should be educated of the risks associated with market volatility, especially near an important release or over the weekend. CMG offers both positive and negative slippage. During a gap in the market, you may lose more than your initial stop, but please keep in mind that the trade was closed at the best available rate. This also applies when there is a market gap and you gained more than your initial limit target.

What is Straight Through Processing- STP?2017-04-19T10:30:01+00:00

CMG utilizes Straight Through Processing (STP). An STP Forex broker is one that does not have a dealing desk, but instead passes through customer buy and sell orders directly to one or several liquidity providers of the interbank market who become the co